Measurement and Analysis System
- Achieving Competitive Excellence Series
- ACES Course Description
- Simplified Organizational Profile and Relationship to Modules
- Leadership System
- Strategic Planning and Strategy Implementation System
- Customer Intimacy System
- Communication System
- Product and Service Development and Delivery System
- Measurement and Analysis System
- Process Management and Improvement System
- Performance Management System
- Feedback Evaluation
- Self-Assessment
Course Description
Measurement and analysis of data and information that exists in an organization is vital to both effectively manage an organization and to identify and prioritize cost-effective and appropriate opportunities for improvement. This 4-hour module addresses key elements to identify the most appropriate metrics and what to do with them. It focuses on the benefits of a systematic approach to measurements and the analysis of them.
Learning Objectives
Participants will benefit from this module in understanding how measurements are vital to understanding the performance of an organization and how they link all the different functions/departments together. By the end of the course, the participants will:
- Identify the major elements in an effective Measurement and Analysis System
- Recognize the role and importance of selecting the "right" metrics
- See how cross-functional involvement is fundamental to selecting and using metrics across the organization.
- See how a systematic approach to measurement can integrate the organization
Course Content
The Measurement Analysis Course focuses on the value to an organization of identifying and effectively using appropriate metrics to understand an organization’s performance and to prioritize improvement opportunities to determine the most efficient and cost-effective improvements.
The course outline includes:
- Key elements of a Measurement System
- Excellence indicators of a good Measurement System
- How to identify things that could/should be measured in your processes
- Examples of world-class Measurement Systems
- How to use metrics to identify opportunities for improvement
- Some basic analytical tools for understanding data
- Some approaches to prioritizing improvement opportunities
The course tools include:
-
Elements of an effective measurement system
- The SIPOC process model
- Analysis tools such as Root Cause, Pareto, Data Stratification, "Ask Why 5 Times", Cause-and-Effect Diagrams, and Scatter-Plots
- Prioritization tools such as Matrix Diagram, Cost analysis of defects, Action Planning, PDSA/PDCA
- Balanced Scorecard
- KPI (Key Process Indicators)
- Dashboards
